Author Archives: Don Johnson

Two weeks! We are two weeks into transition to the SmartHub system for member account management. Phone waits are still long but we are ever grateful for your flexibility as we go through this together. With everything changing, it is a good time to consider what your best option for bill payment and mail preferences. […]

Update Nov. 10 – SmartHub transition progress continues, with more than 19,000 members signed up for the online or mobile app platform in the last two weeks. Thank you once again for your patience as we go through this transition. We expect higher than usual call volume in the weeks ahead, but after everyone gets […]

By now all TVEC members with email addresses in our system have been sent your new account number and SmartHub login information. If you have not seen that email in you inbox, check spam or junk folders, it will come from the email address courier-no-reply@smarthub.coop. You can also use your old account number for your […]

Update Nov. 10 – SmartHub transition progress continues, with more than 19,000 members signed up for the online or mobile app platform in the last two weeks. Usage alerts are also now available by clicking through the ‘Settings’ menu, and ‘Manage Notifications’. Due to low call volume in the evening hours Weds. and Thurs., the […]

TVEC members who have been set up with automatic payments  As we transition to the SmartHub member account management system, your auto-pay information will need to be checked and possibly updated. Credit card information was not transferred from the old system into the new, and previously set auto-pay from your bank account may also be […]

Update Nov. 3 – For call-in service please use the 972-932-2214 number. The 800 number is overloaded and simply ringing with no answer for many callers. For most billing, payment and usage questions, you can use SmartHub online or download the SmartHub app. Please note that the old myTVEC app is no longer accurate or […]

TVEC members in an area north and northwest of Canton have experienced numerous outages over the last several weeks. And while no two outages are the same, we would like to help members understand the underlying conditions that have caused the unreliability and what we are doing to address it.  The letter below was sent […]

TVEC offices will close early October 5 to allow employees to travel to the Canton Civic Center to prepare for the TVEC Annual Membership Meeting. We look forward to seeing you there!  Doors open at 5:15, with a light meal at 6 p.m. and the meetings starts at 7.

Update 9 p.m. – The conservation period has passed and the grid is under normal operations. The power supply/demand did get tight, as expected, but did not reach ERCOT Energy Emergency Alert status as it did on Wednesday. Thank you TVEC members who helped conserve this evening. Tight Grid Conditions Wednesday Evening Edged Close to […]

Update: As of 8:40 ERCOT has returned to normal grid operation, although conservation is still encouraged. Thank you to those who were able to help conserve. Update: Shortly after 8:30 p.m. – ERCOT is moving to EEA -1 as the grid begins to return to normal operations with adequate reserve capacity. Please continue to co […]

TVEC Voting in the 2023 TVEC Board of Directors election begins September 6. All members should receive a copy of the ballot and voting instructions in the September issue of Texas Co-op Power magazine this week. Why we vote: Unlike for-profit utilities, cooperatives are led by a board of directors made up of elected cooperative members. […]

Thank you to those who are still looking at these notices and helping reduce power demand during tight grid conditions. With the variability of weather and unexpected outages in generation facilities, there are daily challenges that grid operator ERCOT must face. In the meantime, please stay tuned for other valuable co-op information, particularly as we […]