Pole Attachment Activity for Broadband Internet Continues

This article was published in the August 2023 edition of Texas Co-op Power Magazine. Update: May 2024 –  Pole attachment activity, and pole replacement to accommodate new broadband service, is still happening in many areas of the TVEC service territory. In particular parts of Van Zandt and Henderson counties are very active.   IF IT […]

February 7 – Automated Phone System Maintenance 8 a.m. – Noon

The TVEC automated phone system and on-hold system will undergo maintenance and upgrades between 8 a.m. and noon Feb. 7. All calls will be routed to the TVEC member services team, but wait times may be longer due to the call volume. Outage reporting at 800-967-9324 will not be affected.

ERCOT Requests Conservation Efforts Again Tuesday Morning 6-9 a.m.

In expectation of tight grid conditions Tuesday morning, the Electric Reliability Council of Texas has requested all Texans to assist with conservation efforts to support grid reliability. Monday morning’s efforts were successful, with normal operating conditions throughout the conservation appeal time period. As you can see in the ERCOT six day outlook, the projected capacity […]

January 14 – ERCOT Calls for Conservation 6-10 a.m. Monday Morning

In expectation of tight grid conditions, the Electric Reliability Council of Texas has issued an appeal for conservation 6-10 a.m. Monday morning January 15. The current extreme cold weather covering much of the state, along with “unseasonably low wind” are contributing to the issue. See ERCOT’s release below.   NEWS RELEASE Jan. 14, 2024 ERCOT […]

Holiday Decorating + Cold Nights – Don’t Let the Energy Costs Sneak Up on You

We love to see all of the festive decorations and displays making the season bright all over the TVEC service area. With LED lights and automatic timers, those displays can be more cost effective than ever. Of course all of those inflatable Santas, reindeer and more can easily make up for the energy savings if […]

Normal Billing Operations, Including Disconnects, Resume Dec. 4

Regular Billing Operations, Including Disconnects, Resume Dec. 4 SmartHub Transition Nears Completion • As we wrap up a full month of transition into the new SmartHub system, we will resume normal billing activity, including late fees and non-payment disconnects on Monday, December 4. • For the most convenient way to manage your TVEC account, make […]

November 27 – High Phone Volume Continues, SmartHub Transition Progress Update

We hope you all had a great Thanksgiving. As we get back into the swing of things here at the co-op, we are about halfway through the TVEC billing cycles and getting everyone updated and into the new SmartHub system. As of last week almost half (nearly 30,000!) of TVEC members had already registered in […]

November 17 – TVEC Board Approves $4.6 Million Capital Credit Return

EDIT: Dec. 20 – Some TVEC bills say “Miscellaneous Charge” rather than Capital Credit Refund. On at least two billing cycles TVEC members will see a “Miscellaneous Charge” line item rather than a capital credit line item. The amount is correct and this line does reflect your capital credit refund from 2022 and/or 1995. We […]

November 15 – SmartHub Transition Update – Phone Issues Continue

We are making steady progress in getting TVEC members integrated into the SmartHub platform, thank you again for your patience and perseverance as we get through that process. As each billing cycle comes due, a new set of members must get logged in or and/or contact Member Services. That in turn has led to our […]