The IT team has completed their tasks and all systems are back to normal. Update: This maintenance is taking longer than expected. All systems are currently working as normal, but they expect to still need a few short 15 minute disruptions when systems reboot. Current expectations are for work to be completed by 11 p.m. […]
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January 30 – February 4 – TVEC Responds to Winter Storm Damage
Please Be Prepared for Extended Outages February 3 – Outage restoration work continues and most outages are expected to be restored by tonight. Please see the outage center for further updates. Storm Update – 8:30 a.m. Feb. 2 – See this outage Center for more information. Storm Update – 10:30 p.m. Feb. 1 – Several […]
Read MoreJanuary 11 – TVEC Automated Phone Services Down
2 p.m. – This issue has been resolved and all systems are back to normal. 11 a.m.- TVEC Automated Phone System options for payments and account management are currently down. TVEC IT professionals are working with the phone system providers to resolve the problem. Outage reporting and calls to the TVEC Member Services team are […]
Read MoreJanuary 1 – TVEC Account Management Systems Will Be Down for End-of-Year Processing
5 p.m. – all payment and account management systems are back up and running thank you for your patience, and happy new year! 4 p.m. Uodate: This work is taking longer than expected. Systems should be back to normal by about 6 p.m. The TVEC IT team will have the member information and payment […]
Read MoreTVEC Preps for Extreme Cold – Pre-Holiday Front To Bring Dangerous Conditions
TVEC crews are preparing to contend with dangerously low temperatures as this week’s severe cold approaches. Temperatures are expected to begin dropping throughout the day Thursday and remain very cold through the weekend. Wind will be a major concern through the early part of this cold snap, which could lead to some power outages. Now […]
Read MoreNew Disconnect/Reconnect Fee Goes Into Effect January 1
As a nonprofit, member-owned co-op Trinity Valley Electric Cooperative is doing its best to stretch budget dollars and maintain a high level of service despite rising costs for all of the costs of doing business. In doing so, we have also taken a look at the cost of different aspects of our service, and we […]
Read MoreDecember 6 – TVEC Member Accounts System Maintenance 6 – 10 p.m.
10 p.m. Update: this work is taking slightly longer than expected. It is now expected that all systems will be back up and running by 11 p.m. The TVEC IT team will have the member information and payment systems down from 6:00-10:00 p.m. on December 6 for system updates and server maintenance. This […]
Read MoreTVEC Member Information and Payment Systems Maintenance Dec. 1
The TVEC IT team will have the member information and payment systems down from 5:30-7:30 p.m. on December 1 for processing of this year’s capital credit return and system updates. This will affect all methods of member account access and payment processing including the TVEC Member Portal at TVEC.NET, the mTVEC mobile app and […]
Read MoreTVEC Announces $4.1 Million Capital Credits Retirement
As a nonprofit electric cooperative, any revenue beyond what is used for the co-op’s expenses is not profit sent to shareholders. Instead, at the end of each year, that money is allocated to members in proportion to electricity purchased, and serves as members’ investment in the co-op’s infrastructure. This is the system known as capital […]
Read MorePCRF Update – Cost Adjustment Will Drop to one cent in December
PCRF Update: Energy Price Drops, Market Remains Volatile As Natural gas prices spiked during the heat of summer, wholesale energy prices went up as well, leading to adjustments in the power cost recovery factor on Trinity Valley Electric Cooperative members’ bills. Thankfully, energy prices have come back down somewhat, and the plan for upcoming PCRF […]
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