Update: 7:30 p.m. – This work has been completed and systems are back to normal.


TVEC phone systems will undergo maintenance beginning at 7 p.m. December 8. The system should be down for less than one hour.

This will affect contact by phone only, including the local number (972) 932-2214, toll-free number (800) 766-9576, and the automated service line, (800) 720-3584.

The outage reporting hotline, (800) 967-9324 will not be affected.

Online account access and the myTVEC mobile app will also be unaffected.