TVEC’s transition to a new software platform is well underway, and we are excited about the enhanced member service capabilities that will bring! The first major transition point will be coming up August 15-21, as the financial system is moved to the new software. For members, that will mean almost a week with […]
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July 26 – IT Systems Maintenance 8-9 p.m.
July 26 UPDATE – TVEC IT pros will again perform maintenance and updates at about 8 p.m. July 26. This is expected to last less than one hour. During this time you may experience brief connection issues. If you are unable to connect, please wait until 9 p.m. and try again. Outage reporting at 800-967-9324 […]
Read MoreJune 20 – ERCOT Issues Voluntary Conservation Notice
Update 8 p.m. – While grid conditions are still pretty tight, the call for conservation has ended at 8 p.m. Thank you for helping, and we certainly hear the frustration as well. Today’s conservation notice did state that some generation capacity was off line unexpectedly. There is additional capacity that should be available when […]
Read MoreMay 31 – Upcoming Software Conversion to Improve Service and Enhance Member Experience
This article appears in the June issue of Texas Co-op Power magazine. By the end of 2023, Trinity Valley Electric Cooperative members will see a lot of changes as the company converts to a different business and communications software platform. We expect to ask for your patience as we get up to speed on the […]
Read MoreMay 15 – Member Account Systems Maintenance
7:20 p.m. – All systems are back up and running. TVEC member information systems will undergo maintenance and updates between 6:30 and 7:30 p.m. this evening, March 20. The IT team expects the updates to take less than an hour. If you are unable to connect, please wait until after 7:30 and try again. This […]
Read MoreMay 3 – myTVEC mobile app is working with version 1.634.0039
Update: May 4 – The myTVEC mobile app has been successfully updated, and the new and improved version is available for iOS and Android devices. Update your app through your devices app store to version 1.634.0039. A flaw in the latest update of the myTVEC mobile app has caused the app […]
Read MoreMarch 20 – Member Information Systems Maintenance
The IT team has completed their tasks and all systems are back to normal. Update: This maintenance is taking longer than expected. All systems are currently working as normal, but they expect to still need a few short 15 minute disruptions when systems reboot. Current expectations are for work to be completed by 11 p.m. […]
Read MoreJanuary 30 – February 4 – TVEC Responds to Winter Storm Damage
Please Be Prepared for Extended Outages February 3 – Outage restoration work continues and most outages are expected to be restored by tonight. Please see the outage center for further updates. Storm Update – 8:30 a.m. Feb. 2 – See this outage Center for more information. Storm Update – 10:30 p.m. Feb. 1 – Several […]
Read MoreJanuary 11 – TVEC Automated Phone Services Down
2 p.m. – This issue has been resolved and all systems are back to normal. 11 a.m.- TVEC Automated Phone System options for payments and account management are currently down. TVEC IT professionals are working with the phone system providers to resolve the problem. Outage reporting and calls to the TVEC Member Services team are […]
Read MoreJanuary 1 – TVEC Account Management Systems Will Be Down for End-of-Year Processing
5 p.m. – all payment and account management systems are back up and running thank you for your patience, and happy new year! 4 p.m. Uodate: This work is taking longer than expected. Systems should be back to normal by about 6 p.m. The TVEC IT team will have the member information and payment […]
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