Phone System Outage August 8

Update: As of 11:15 a.m. the phone outage has been corrected and all lines are now working.

Member Alert: We are currently experiencing a phone outage. This affects our toll-free and local lines to our office and member services department.

The automated service number, 800-720-3584, is still available for payments, outage reporting and account information.

Account information and payments may also be processed through the Member Service Portal at and through the myTVEC mobile app.

The outage reporting hotline – 800-967-9324 is also unaffected.

We will update this post when things are back to normal. Thank you for your patience.