July 3 – Usage Graph Outage

Update: As of Tuesday, July 6, meter readings are correct and accessible for members. Thank you for your patience as we resolved the issue.

A connectivity problem with our member information database has disrupted the usage graphs in the TVEC Member Portal and myTVEC mobile app.

This will also affect email and text alerts.

The IT team is working with our software provider  to address the issue, but it will likely persist until Tuesday, July 6 due to the holiday.